Tender Details

Country: United Kingdom
Summary: Tender for the Establishment and Management of Water Industry Consumer Panels in England and Wales
GBT Ref No: 118194152
Deadline: 19 Jun 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: GBP 9878750
Notice Type: Tender
Document Ref. No.:
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Description:
CCW intends to appoint one or more suppliers to establish and manage 16 independent water consumer panels across England and Wales in accordance with the Water (Special Measures) Act 2025. These panels will consist of domestic water and wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to domestic water industry consumers such as value for money, billing, environmental concerns and support for vulnerable domestic consumers. This procurement will establish a reliable and flexible mechanism for capturing lived customer experience in conformity with CCW's statutory obligations under the Water Industry Act 1991 as amended by the Water Act 2003. The successful supplier will be required to: Recruit and manage panel members from diverse demographic and geographical backgrounds Design and facilitate customer engagement activities which will primarily be through surveys but may evolve to focus groups, interviews, workshops and surveys Run accountability sessions (and the necessary briefing for consumers ahead of these sessions) Analyse and report findings in a format that drives the necessary changes that water companies need to implement leading to better outcomes for water consumers Work collaboratively with CCW to ensure high-quality, independent and ethical engagement practices are followed Deliver outputs on a specified regular basis in accordance with a defined program of engagement throughout th...
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Tender for the Establishment and Management of Water Industry Consumer Panels in England and Wales - Unitedkingdom Tender

The CONSUMER COUNCIL FOR WATER, a Government sector organization in United Kingdom, has announced a new tender for Tender for the Establishment and Management of Water Industry Consumer Panels in England and Wales. This tender is published on UnitedkingdomTenders under GBT Ref No: 118194152 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-06-19.

The estimated tender value is GBP 9878750, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.