- Country: United Kingdom
- Summary: Service Complaints Adjudicator
- GBT Ref No: 113698718
- Deadline: 13 Feb 2025
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: GBP 40000
- Notice Type: Tender
- Document Ref. No.: LEGO 268
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- Description:
- The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme.
Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here.
The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement.
Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report.
The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all.
The time spent dealing with each case will vary depending on both the numbe... - Documents:
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CLICK HERE TO LOGINService Complaints Adjudicator - Unitedkingdom Tender
The LEGAL OMBUDSMAN, a Government sector organization in United Kingdom, has announced a new tender for Service Complaints Adjudicator. This tender is published on UnitedkingdomTenders under GBT Ref No: 113698718 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-02-13.
The estimated tender value is GBP 40000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
