Tender Details

Country: United Kingdom
Summary: Railcards Support Services (Rrs)
GBT Ref No: 120698262
Deadline: 08 Aug 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: Project_29
Purchaser's Detail:
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Description:
The RRS is an existing service, and RDG is considering going to market for the support, maintenance and future enhancement of the RRS (via CI/CD) delivered via pre-existing platforms (see Scope Outline for more detail). The primary core services RDG would look to re-procure cover five platforms/services and a Systems Integrator (SI), equalling six packages in total. RDG is looking to procure Railcard Support Services with a view of delivering a 'best in class' service at an improved price. RRS has undergone considerable change through the latter part of FY24 and FY25 and delivers a secure and reliable service, but with scope to find additional efficiencies and to continue improving customer experience. Successful Bidders will therefore be responsible for the following, as outlined in the below diagram: Transition (where required) - Appropriate time working with RDG and the incumbent supplier(s) to understand the existing solution. Support & Maintenance - Performing the activities and tasks required to keep RRS existing platforms and services functioning against agreed non-functional requirements and service levels. Keep the RRS solution with the latest stable versions (configuration management) with detailed impact analysis. Ongoing Product Enhancements (CI/CD) - Delivery of RDG's roadmap for RRS as well as proactive identification of customer experience and service improvements and efficiencies. Beyond the transition phase, the Supplier(s) will be expected to provide full su...
Documents:

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Railcards Support Services (Rrs) - Unitedkingdom Tender

The RAIL DELIVERY GROUP LIMITED, a Government sector organization in United Kingdom, has announced a new tender for Railcards Support Services (Rrs). This tender is published on UnitedkingdomTenders under GBT Ref No: 120698262 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-08-08.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.