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Tender Details
- Country: United Kingdom
- Summary: London Borough of Lambeth Repairs Call Centre Solution Contract
- GBT Ref No: 64272248
- Deadline: 12 Apr 2022
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: MAR391386
- Purchaser's Detail :
- Description :
- The London Borough of Lambeth is seeking to procure a strategic partner to deliver a 'Specialist Repairs Call Centre Service', including providing urgent and an out of hours service for specialist repairs, emergencies and homelessness housing support advice.
Title: London Borough of Lambeth Repairs Call Centre Solution Contract
Published by: London Borough of Lambeth
Publication Date: 11/03/2022
Deadline Date: 12/04/2022
Deadline Time: 12:00
Notice Type: Contract Notice
Has Documents: No
Has ESPD: No
Abstract: The London Borough of Lambeth (Council) is seeking to procure a strategic partner to deliver a 'Specialist Repairs Call Centre Service', including providing urgent and an out of hours service for specialist repairs, emergencies and homelessness housing support advice.This new service will align with the objectives and visions of the Customer Experience Strategy (2021) and Lambeth-s Digital Strategy (2021), ensuring the best customer experience possible. The procurement process is expected to take place over the next 9 -12 months and is planned to follow the competitive procedure with negotiation process.The company appointed is likely to have expertise including, but not limited, to the following:• Repairs and maintenance in a local authority housing setting;• Usage of automation and AI (Artificial Intelligence) technology; and• Delivery of exceptional customer service.The aim of this procurement is to procure a solut... - Documents :
Purchaser : LONDON BOROUGH OF LAMBETH
London Borough of Lambeth
n/a
Town Hall, Brixton Hill
London
SW2 1RW
UK
Contact person : Matthew Gunn
E-mail : mgunn@lambeth.gov.uk
NUTS : UKI45
Internet address(es)
Main address : http : //www.lambeth.gov.uk
Address of the buyer profile : https : //uk.eu-supply.com/ctm/Company/CompanyInformation/Index/18
Email :mgunn@lambeth.gov.uk
URL :http://www.lambeth.gov.uk
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