Tender Details

Country: United Kingdom
Summary: Housing Management Systems Transformation to Microsoft Dynamics 365
GBT Ref No: 127142347
Deadline: 24 Oct 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.:
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Description:
Cornerstone Housing Ltd is undertaking a strategic transformation of its housing management systems, migrating from a fragmented legacy landscape to a unified Microsoft Dynamics 365 (D365) platform. This transformation is planned over a 5-6 year period and is currently in its second year. The program aims to enhance customer service, streamline operations, and improve data-driven decision-making across housing, property, and tenancy services. 2. Background and Current State - CRM Migration: Completed implementation of a CRM using D365 Customer Service. - Module implementation: Launched the complaints module in D365 and currently launching a Hazards Module - Customer Insights: Launched D365 Customer Insights to enhance customer engagement and analytics. - Program Year: In Year 2 of a 5-6 year transformation roadmap. 3. Program Vision and Objectives - Unified Platform: Consolidate all housing management functions into D365. - Customer-Centric Services: Improve tenant experience through integrated case management and insights, including a self service mobile application. - Operational Efficiency: Streamline property services, asset management, and scheduling. - Data Integration: Ensure seamless integration with existing finance systems and other core platforms. 4. Scope of Future Work (2025-2026) 4.1 Property Services and Asset Management - Migration of property services and asset management systems to D365 Field Service. This includes, repairs raising and scheduling - Implement...
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Housing Management Systems Transformation to Microsoft Dynamics 365 - Unitedkingdom Tender

The CORNERSTONE HOUSING LIMITED, a Government sector organization in United Kingdom, has announced a new tender for Housing Management Systems Transformation to Microsoft Dynamics 365. This tender is published on UnitedkingdomTenders under GBT Ref No: 127142347 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-10-24.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.