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Tender Details
- Country: United Kingdom
- Summary: Housing Management System
- GBT Ref No: 48269984
- Deadline: 08 Dec 2021
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: -
- Tender Value: 800000.00
- Notice Type: Tender
- Document Ref. No.: 592221-2020
- Purchaser's Detail :
- Description :
- Document Type : Prior information notice without call for competition
Title : Housing Management System
Reference Number : CC10701
Contract Type : Services
Estimated Value : 800000.00 - GBP
Description : West Lothian Council have a requirement to tender for an IT management system covering daily operations within the housing, customer and building service areas.
As our service recovers and renews following Covid-19, we are seeking to ensure we operate digitally, in communities and efficiently. We wish to deliver resolutions and services at point of need, and be able to deliver entire customer journeys, end to end. We want a system agile enough to deliver self service, automation and to be agnostic of device or method of contact.
We want a solution that supports our ethos of service design by user feedback, and integrates fully and seamlessly with the council-s CRM provision. We see the next 10 years as a critical decade of modernisation of our service to move into a more user focused service delivery model, and require a partner who will not just enable this, but will deliver future proof solutions for a modern housing and customer service.
72222200 - Information systems or technology planning services
72222000 - Information systems or technology strategic review and planning services
72222100 - Information systems or technology strategic review services
72223000 - Information technology requirements review services
7226710... - Documents :
Purchaser : WEST LOTHIAN COUNCIL
Address : Howden South Road
Town : Livingston
NUTS-Code : UKM78 - West Lothian
Postal Code : EH54 6FF
Contact Point : Anita Bainbridge
Email :anita.bainbridge@westlothian.gov.uk
URL :http://westlothian.gov.uk
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