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Tender Details
- Country: United Kingdom
- Summary: Hmrc Customer Relationship Management
- GBT Ref No: 122988408
- Deadline: 13 Aug 2025
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.:
- Purchaser's Detail :
- Description :
- As part of the Authority's Enterprise Customer Relationship Management Programme, it is seeking a supplier to provide Software as a Service Customer Relationship Management. There will likely be future procurements for an Intelligent Client Function, System and Service integrators and supplementary software capabilities. The requirement for this procurement covers the following capabilities: • Marketing & Campaign Management • Customer Management • Case Management • Interaction, Channel and Messaging Management • AI • Insights • Reporting & Intelligence • Customer Experience (Customer Portal and App) • Identity, Verification & Authentication • Secure Digital Exchange Communications (SDEC) • Fraud • Data & Integration Management • Operational Management • Knowledge Management • Non-Compliance Management Certain capabilities are required to be delivered on a First Party basis, specific details are provided within the CoP document. Suppliers are also expected to provide an element of professional services to support implementation.
CPV classifications: 48000000 - Software package and information systems72000000 - IT services: consulting, software development, Internet and support - Documents :
Purchaser : HM REVENUE & CUSTOMS
100 Parliament Street London SW1A 2BQ United Kingdom
Email :Christopher.edwards@hmrc.gov.uk
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