100% Secure Payments
Tender Details
- Country: United Kingdom
- Summary: Digital Platform
- GBT Ref No: 50308042
- Deadline: 23 Mar 2021
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: -
- Tender Value: 400000
- Notice Type: Tender
- Document Ref. No.:
- Purchaser's Detail :
- Description :
- Title : Digital Platform
Location Of Contract : South West
Industry : Software package and information systems - 48000000 Software-related services - 72260000
Value Of Contract : £400,000
Description : The Council is planning to deliver significant improvements to its services for Council employees and the communities it serves. It will achieve this by implementing a cloud-based Digital Platform for online services. The Council also plans to adopt an on-going Platform support model that enables it to make niche changes to the Platform, so it is not entirely reliant on the Supplier.In terms of Platform functionality, at a minimum, it must be able to offer:• A customer's account• A strong CRM capability including single view of customer• Case management, workflow and back office integration• Channel shift to increase self-service.Also, it should have a community extranet and an ability to 'push' notifications to Council communities via a range of mobile devices.The Platform will allow the Council to offer services 24 x 7 x 365, in order to improve user satisfaction, with a high proportion of transactions being completed as a single ('straight through') process from front to back office systems. It must also provide customers with regular updates on their requests through automated notifications.
Published Date : 16 February 2021
Closing Date : 23 March 2021 - Documents :
Purchaser : STROUD DISTRICT COUNCIL
Ebley Mill Ebley Wharf Stroud GL5 4UB United Kingdom
Contact Person : Jo Spain
Email :jo.spain@stroud.gov.uk
If you are registered member, kindly login to view full details of this tender notice:
CLICK HERE TO LOGIN
