Debt Collection Agencies

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Tender Details

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Country: United Kingdom
Summary: Debt Collection Agencies
GBT Ref No: 84760573
Deadline: 06 Jul 2023
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: JUN441779
Purchaser's Detail :

Purchaser : THAMES WATER UTILITIES LIMITED
THAMES WATER UTILITIES LIMITED
02366661
Reading
RG1 8DB
UK
Contact person : Thames Water Utilities Limited
E-mail : procurement.support.centre@thameswater.co.uk
NUTS : UKJ11
Internet address(es)
Main address : https : //www.thameswater.co.uk/

Email :procurement.support.centre@thameswater.co.uk
URL :https://www.thameswater.co.uk/

Description :
As part of our commitment to collecting unrecovered debt, we have redesigned our customer debt journey focusing on delivering "right customer, right treatment path" and ensuring our financially vulnerable customers are supported at all stages of the journey.

Title: Debt Collection Agencies
OCID: ocds-h6vhtk-03d858
Published by: Thames Water Utilities Limited
Authority ID: AA20727
Publication Date: 22/06/2023
Deadline Date: 06/07/2023
Deadline Time: 12:00
Notice Type: Contract Notice
Has Documents: No
Has SPD: No
Abstract: Lot 1 will see circa 218 thousand active customer accounts and circa 54 thousand closed customer accounts placed annually, spread across 8 segments. 6 of these segments relate to the active customers and are allocated to the segment based on Equifax scoring.2 of the segments relate to the closed customer accounts and are split by the accounts that have a forward address and require a collect solution and those that have no forward address and require a trace and collect solution. The successful supplier will be required to move the accounts with no customer contact from the collect strategy to the trace and collect strategy within their own system after the placement period has expired.Cases in all segments will be placed to the successful supplier daily along with account updates, closures and any new debts that are now at the recoveries stage for customers previously placed.Performance scorecards w...
Documents :