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Tender Details
- Country: United Kingdom
- Summary: Cwc21196 - Chatbot Ai
- GBT Ref No: 60138058
- Deadline: 03 Dec 2021
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: -
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: DN582158
- Purchaser's Detail :
- Description :
- Cwc21196 - Chatbot Ai
Wolverhampton Council City (CWC) have identified two Artificial Intelligence (AI) use cases that will help provide citizens of Wolverhampton 24/7 access to their Council queries without human interaction. The first phase of this IT Project will be delivered in workstreams, covering both launch of the Citizen Assistant and Microsoft Dynamics integration. There is also a need for enterprise viability configuration and deployment into the Council-s Azure Cloud. This will also provide the much-needed Chatbot structure to expand the services to other areas like ICT, Hub, HR and Revs and Bens in future. Wolverhampton City Council has a website offering limited digital services (i.e., fly tip visit and bulky waste) with no facilities for web chat or chat bot. This leads to high level of phone calls for general queries to Customer Services and other departments during office hours but also generates an email backlog of queries posted overnight. To address this issue and offer an improved and more affordable Digital Services to our citizens, Digital would like to invest in an Artificial Intelligence and Cognitive services framework so we not only offer better digital services but also can offer those services 24/7 with no human intervention. The framework will also work as an addon for our current Customer Relationship system, Microsoft Dynamics 365. It will help us leverage on our current investment in Dynamics. This project will build the foundation which w... - Documents :
Purchaser : WOLVERHAMPTON CITY COUNCIL
Civic CentreWolverhamptonWest MidlandsWV1 1RLUnited Kingdom
Contact Name :Peter Holmes
Telephone :01902556175
Email :peter.holmes@wolverhampton.gov.uk
Email :peter.holmes@wolverhampton.gov.uk
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