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Tender Details
- Country: United Kingdom
- Summary: Customer Relationship Management System
- GBT Ref No: 50799119
- Deadline: 19 Mar 2021
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: -
- Tender Value: 30000
- Notice Type: Tender
- Document Ref. No.:
- Purchaser's Detail :
- Description :
- Title : Customer Relationship Management System
Location Of Contract : SE23 3PQ
Industry : Software package and information systems - 48000000
Value Of Contract : £30,000
Description : Since the inception of our current CRM system in 2014 our combined membership and ticketing revenue has grown by 165%. It is vital that we protect this income, while finding new ways of generating more income in a cost effective way. A new CRM is key to unlocking a great deal of potential income we are currently unable to access. The Horniman's customer data is currently stored in seven databases, which means a customer's data can be potentially stored on all seven if they have bought tickets, joined as a member, donated money, signed up to the mailing list, or are involved in education:• RecreateX - ticketing and memberships, including Benefactors• Raiser's Edge - fundraising, including Benefactors• MailChimp - customer emails and contact preferences• Schools Database (FileMaker) - schools details• Donorbox - donations made online and Benefactors who renewed or joined during the closure• Survey Monkey - on-line forms and post event surveys• Spreadsheets - an array of customer information which cannot be stored on any of the above databases or staff find easier to manage outside theseWe are seeking to consolidate this data into one manageable system. The Horniman would like to migrate to a CRM system which allows us to see each interaction ... - Documents :
Purchaser : THE HORNIMAN PUBLIC MUSEUM AND PUBLIC PARK TRUST
100 London Road LONDON SE233PQ England
Contact Person : Lee-Anne Inglis
Email :lainglis@horniman.ac.uk
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