Tender Details

Country: United Kingdom
Summary: Complaints Investigations
GBT Ref No: 127057138
Deadline: 08 Oct 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.:
Purchaser's Detail:
Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details.
Login to see details
Description:
Suffolk County Council are conducting Pre Market Engagement prior to the procurement of the services of Complaints Investigators. Suffolk County Council has statutory responsibilities around the appropriate investigation of complaints. This notice outlines the approach to procurement of those services. Suffolk County Council runs three complaint processes. Statutory children's social care procedures, statutory adult social care procedures and its own Corporate Complaints Policy. These processes have clear steps that must be followed and timescales to adhere to. As part of these processes, it is often mandatory that a person external to the council undertakes an investigate. As part of the statutory children's social care procedures, a complainant has the right to a Review Panel (Stage 3). Complaint Review Panels are made up of 3 people who have experience in social care or related professions but who are independent from the Council. Independent investigators and independent people fulfil the independent element of Local Authority complaints investigated under statutory children's social care procedures (The Children Act 1989 Representations Procedure (England) Regulations 2006) and under statutory adult social care procedures (The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009). Suffolk County Council may on occasions also decide to investigate non-statutory matters of complaint at Stage 2 of its Corporate Complaint policy. ...
Documents:

If you are registered member, kindly login to view full details of this tender notice:

Complaints Investigations - Unitedkingdom Tender

The SUFFOLK COUNTY COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for Complaints Investigations. This tender is published on UnitedkingdomTenders under GBT Ref No: 127057138 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-10-08.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.