- Country: United Kingdom
- Summary: Cambridge City Council - Audio and Video Contact Centre Managed Service
- GBT Ref No: 127697650
- Deadline: 28 Oct 2025
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: GBP 40000.00
- Notice Type: Tender
- Document Ref. No.: DN793249
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- Description:
- Cambridge City Council is looking for a supplier to provide a managed service to support the Council-s contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio recording resources and secure file transfer facilities.
The supplier should have demonstrable experience of where they have worked with Local Authorities to review and improve IVR routing, enhance customer journeys and increase customer satisfaction rates.
Additionally, the supplier should have the capability to, and experience of, creating instructional videos that can be shared with customers to solve a common problem, support them to create an account, or apply for a service. - Documents:
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CLICK HERE TO LOGINCambridge City Council - Audio and Video Contact Centre Managed Service - Unitedkingdom Tender
The CAMBRIDGE CITY COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for Cambridge City Council - Audio and Video Contact Centre Managed Service. This tender is published on UnitedkingdomTenders under GBT Ref No: 127697650 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-10-28.
The estimated tender value is GBP 40000.00, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
